PAGES: FREQUENTLY ASKED QUESTIONS

Home | FAQ

FREE DEMO

FREE CONSULTATION

PAGES: FREQUENT ASKED QUESTIONS

Home | Pages | FAQ

You have different questions?

Our team will answer all your questions. Call them here:

+63 917 535 3736

A. GENERAL INFORMATION

1. What is Kerem IT Solutions (KITS)?

Kerem IT Solutions (KITS) is a mission-driven technology partner that helps organizations modernize operations through AI-powered automation, integrated digital systems, and enterprise-grade infrastructure. KITS focuses on building practical, scalable solutions that improve efficiency, visibility, and decision-making across the business.

KITS’ core offerings are structured into three main areas:

1. Solutions - These are system-level implementations designed to solve operational and growth challenges:

• AI Websites & Funnels

• Computerized Accounting System

• ERP Solutions

• AI CRM & Sales Systems

• HRIS & Payroll Systems

• AI Employees (virtual staff, voice and conversation agents)

2. Products - These are physical and technical components that support secure, reliable operations:

• Hardware

• LAN & Network Infrastructure

• Cybersecurity Systems

• Robots (service, cleaning, and humanoid)

• Building Management Systems (BMS)

3. Training & Learning Programs

KITS also provides structured learning programs focused on applied, real-world skills, including paid webinars, classroom-based training, AI sales and automation mastery programs, partner and reseller training, and free introductory AI sessions. These programs are designed to equip business owners, professionals, and teams with immediately usable knowledge—prioritizing implementation over theory

2. What does it mean that KITS is faith-centered and faith-driven?

Being faith-centered means KITS operates on principles of stewardship, integrity, and wisdom. Guided by Hosea 4:6—“My people are destroyed for lack of knowledge”—the company exists to equip organizations with knowledge, systems, and tools that enable responsible growth and long-term sustainability.

3. Who does KITS serve?

KITS serves business owners, leadership teams, and organizations seeking structured, reliable, and future-ready technology systems. Clients typically value clarity, accountability, and long-term partnership over one-off software implementations.

4. What industries does KITS work with?

KITS works across multiple industries, including services, retail, hospitality, events, real estate, and other operations-driven sectors. Solutions are adapted to industry-specific workflows rather than delivered as rigid, one-size-fits-all systems.

5. How is KITS different from traditional IT or software providers?

Unlike traditional providers that sell isolated tools, KITS focuses on integrated systems. The emphasis is on understanding business processes first, then designing automation, software, and infrastructure that work together as a unified ecosystem.

Trusted by 300+ companies locally and globally

Practical results More leads closed, time saved, revenue up

6. Does KITS work with small business, enterprises, or both?

We offer a Re-Seller Package ideal for agencies, consultants, or brands wanting to expand offerings. Benefits include: One-time custom setup Full access to KITS AI tools (Employee, Lead System, CRM, Sales Engine) Sales & marketing integration Mobile app management
Resell our solutions to your clients for global reach and recurring value. Contact us for details

7. Where is KITS based, and do you work with international clients?

Kerem IT Solutions (KITS) is headquartered in the Philippines and operates with offices and partner branches in multiple countries, including Germany, the United States, Singapore, India, Switzerland, and Canada.

KITS works with clients both locally and internationally, delivering solutions through a combination of on-site support, cloud-based systems, and remote collaboration. This global footprint allows KITS to support organizations across different regions while maintaining consistent standards, governance, and system reliability.

You can find the addresses of our branches at the bottom of every page in this website.

8. How can I contact someone from KITS?

The best ways to reach us are through the following:

- Messaging us through Facebook Messenger, or
- Filling up the contact form in this website by accessing this link.

Your inquiry is most likely to be answered if you use either of these two methods. If you prefer alternative methods, you can email us at info@keremitsolutions.com or by calling us at +63 917 535 3736.

9. What is the difference between the free "Demo" and "Consultation"?

Demo: A demo showcases KITS’ own solutions via Zoom. You can explore any of the six solution categories and choose which ones you’d like a guided walkthrough of. It’s focused on showing you how the platform works and its key features. Book a Demo here.

Consultation: A consultation, also held via Zoom, is for products that KITS distributes. This is a personalized session where we discuss your specific business needs, challenges, and goals, and provide tailored recommendations on how the third-party products can support your operations. Book a Consultation here.

During either meeting, we will discuss your current pain points, goals, and operations (for 30–60 min). Then, you will receive a clear proposal, which includes the scope, timeline, investment, and expected ROI. Once an agreement has been made, we will host dedicated team builds, tests, trainings, and launches with you.

10. How are your custom solutions different from your standard packages?

Standard packages (Basic, Business, AI Employee, Re-Seller, etc.) give fast-start features with light configuration.

Custom Solutions start with a deep discovery process → we engineer the system from the ground up to mirror how your business actually runs, eliminating workarounds and data silos. Ideal when you have complex operations, legacy systems, or unique requirements that pre-built options can't fully cover.

B. SOLUTIONS: WEBSITES & FUNNELS

1. Website & Funnels | How are KITS’ AI Websites & Funnels designed to drive conversions, not just traffic?

KITS websites are built as conversion systems, not digital brochures. Every page is engineered with embedded automation—lead capture, AI-driven follow-ups, booking logic, and CRM integration—so visitor activity immediately triggers business action.

2. Website & Funnels | What differentiates KITS funnels from template-based funnel builders?

KITS funnels are designed around your actual sales process, not generic templates. Logic, messaging, and automation are customized to reflect how leads are qualified, nurtured, and closed—ensuring alignment between marketing and sales operations.

3. Website & Funnels | How do these systems integrate with CRM and AI Employees?

AI Websites and Funnels are natively connected to KITS’ CRM and AI Employees, allowing leads to be captured, qualified, followed up, and scheduled automatically without manual intervention or system fragmentation.

C. SOLUTIONS: ACCOUNTING SYSTEM

1. Computerized Accounting System | How does KITS’ accounting system support decision-making, not just compliance?

Beyond bookkeeping, the system provides real-time financial visibility across income, expenses, receivables, and operational data—allowing leaders to make informed decisions based on current, accurate information.

D. SOLUTIONS: ERP

1. ERP Solutions | What makes KITS’ ERP approach different from traditional ERP implementations?

KITS focuses on right-sized, process-driven ERP design—implementing only what the business truly needs while ensuring all core functions operate within a single, cohesive system.

2. ERP Solutions | How does ERP improve cross-department visibility and control?

All departments operate on a shared data structure, allowing leadership to monitor performance, workflows, and bottlenecks across finance, sales, operations, and inventory from a unified view.

3. ERP Solutions | Is KITS’ ERP customizable without becoming overly complex?

Yes. Customization is guided by operational clarity, not feature overload. Enhancements are introduced only where they improve efficiency, accountability, or scalability.

E. SOLUTIONS: AI CRM & SALES

1. AI CRM & Sales | How does KITS’ AI CRM actively improve sales outcomes?

The system automates lead qualification, follow-ups, and pipeline movement while using AI agents to engage prospects consistently—reducing missed opportunities and sales leakage.

2. AI CRM & Sales | How does the CRM adapt to different sales models?

KITS designs CRM workflows around your specific sales cycle—whether inbound, outbound, high-ticket, or recurring—ensuring the system reflects how deals are actually closed.

3. AI CRM & Sales | How is CRM connected to other KITS systems?

The CRM serves as a central hub, integrating seamlessly with websites, funnels, accounting, ERP, and AI Employees to create an end-to-end sales and revenue ecosystem.

F. SOLUTIONS: HRIS PAYROLL

1. HRIS Payroll | How does KITS’ HRIS balance automation with management oversight?

Routine HR tasks are automated, while approvals, controls, and reporting remain visible to leadership—ensuring efficiency without losing accountability.

2. HRIS Payroll | How are payroll and attendance integrated with business operations?

Payroll is directly connected to attendance, HR records, and accounting systems, reducing errors and ensuring payroll reflects actual work activity and policies.

3. HRIS Payroll | Can the system support growing and multi-role teams?

Yes. The HRIS is designed to scale with workforce growth and support complex organizational structures without increasing administrative burden.

G. SOLUTIONS: AI EMPLOYEES

1. AI Employees | What distinguishes KITS’ AI Employees from standard chatbots?

AI Employees are process-aware digital workers trained to operate within your business systems—not standalone scripts. They can handle sales conversations, scheduling, support, and internal workflows.

2. AI Employees | Which roles can realistically be handled by AI Employees?

Common roles include sales assistants, customer support agents, booking coordinators, and internal operations support—operating 24/7 without fatigue or inconsistency.

3. AI Employees | How do AI Employees integrate with existing teams and systems?

AI Employees work inside your CRM, websites, and internal platforms, complementing human teams by handling repetitive tasks while humans focus on strategy and high-value decisions.

H. FOR INDUSTRIES

1. Can KITS' solutions be tailored for specific industries?

Yes—every deployment is customized based on your industry, business size, and unique workflows. We adapt AI automation, sales funnels, CRM, voice agents, accounting, and operations to fit how your business actually runs, eliminating generic workarounds and data silos.

2. Which industries do you primarily support?

We deliver proven, tailored results in: Real Estate (lead capture from listings, automated follow-ups, booking pipelines, client nurturing) Retail (POS integration, inventory sync, customer loyalty automation, e-commerce bridging) Services (appointment scheduling, service quoting, recurring client management, payment reminders) Events (registration funnels, attendee communication, ticketing + follow-up, sponsor/partner tracking) E-commerce (cart recovery, order fulfillment automation, customer support agents, marketing-sync).

We also support additional sectors like healthcare, government, tourism, food, education, and more through custom engineering.

3.What makes your industry solutions different from generic tools?

Unlike one-size-fits-all platforms, we build an all-in-one ecosystem: Industry-specific AI behaviors (e.g., real estate qualification scripts, retail upsell triggers) Seamless integration of marketing, sales, finance, HR, hardware/LAN, and cybersecurity No heavy subscriptions or tech overload—simple, scalable, and results-focused Faith-centered approach: responsible growth, long-term stability, no lock-in traps.

Proven with 300+ businesses globally

I. PRODUCTS: HARDWARE, LAN & CYBERSECURITY

1. What hardware do you provide?

We supply enterprise-grade IT devices and equipment built for reliability, performance, and long-term business use. This includes desktops, servers, peripherals, and other curated hardware that integrates seamlessly with our AI platforms, CRM, ERP, and automation tools—no compatibility headaches.

2. What LAN/network solutions do you offer?

Secure wired and wireless network solutions (LAN Networks) for fast, stable, and scalable internal connectivity. We handle full setup including routers, switches, access points, Wi-Fi optimization, and network infrastructure that keeps your team, devices, and AI systems connected without downtime.

3. What cybersecurity protections are included?

Advanced cybersecurity solutions to safeguard your systems, data, and operations from digital threats. Services cover firewall & antivirus deployment, VPN for remote access, network security, cloud security (where applicable), IoT security, NAS backups, CCTV/access control integration, and monthly monitoring/support—protecting your AI-driven business end-to-end.

4. Do you offer cloud services or hosting?

We focus on secure, on-premise + hybrid integrations with cloud-capable infrastructure rather than standalone cloud hosting. Our systems support cloud security, data syncing, and future-ready scalability. If you need specific cloud migrations or integrations (e.g., with existing providers), we handle them as part of custom setups to avoid silos and ensure smooth AI/ERP/CRM connectivity.

J. PRODUCTS: ROBOTS

1. What types of robots does KITS offer?

We provide two complementary categories: AI-Powered Software Robots / Virtual Employees — Intelligent AI agents (chatbots, voice agents, conversation bots) that automate sales, customer service, lead qualification, bookings, social media, and support 24/7. Physical Hardware Robots — Delivery robots, factory/service robots, humanoid models with features like emotion/face recognition, mobility, and task automation (e.g., delivery, productivity assistance). We distribute reliable models to enhance real-world operations.

2. How do your robots help businesses?

Software AI Robots: Replace 5–7 staff roles by handling inquiries, nurturing leads, closing sales, and providing instant support—boosting revenue, saving time, and enabling 24/7 scaling without burnout. Physical Robots: Increase productivity, precision, and efficiency in environments like retail, factories, hospitality, or logistics (e.g., autonomous delivery, repetitive tasks, customer interaction). Reduce labor costs, minimize errors, and improve safety/speed

3. What makes KITS robots different from others?

All-in-one ecosystem: Software AI robots integrate seamlessly with our CRM, sales funnels, accounting, HR, and hardware/LAN/security stack—no silos. Physical robots come with full setup, training, and support from one trusted partner. Faith-centered, responsible approach: Practical, scalable solutions focused on long-term growth, not hype or lock-in. Proven results with 300+ businesses globally, combining AI intelligence with real-world robotics.

4. Can robots be customized for my industry?

Yes—both software and physical robots are tailored: Software: Custom AI behaviors, scripts, workflows (e.g., real estate lead qualification, retail upsell, event registration). Physical: Selected/configured for your use case (delivery in food/retail, humanoid assistance in services/hospitality, factory tasks). We adapt to your exact needs during discovery and deployment

K. PRODUCTS: BMS

1. What is BMS at KITS?

BMS stands for Building Management System — smart systems that monitor and control building utilities for efficiency, safety, and sustainability. We provide integrated solutions to automate and optimize HVAC, lighting, energy use, access control, security, and other building functions from one centralized platform.

2. What makes KITS BMS different?

All-in-one partner: BMS integrates seamlessly with our AI automation, CRM, ERP, accounting, hardware, LAN networks, cybersecurity, and robots—no silos or multiple vendors. Enterprise-grade but practical for SMEs — Focus on real results, not complexity. Faith-centered approach: Responsible, long-term solutions for growth and integrity. Full support: Setup, training, monitoring, and ongoing optimization. Proven ecosystem trusted by 300+ businesses globally.

3. Can BMS integrate with my existing systems?

Yes — We customize integrations with your current infrastructure (e.g., existing HVAC, security cameras, access controls, IoT devices) plus our full stack: AI agents for smart alerts/responses, secure LAN for reliable connectivity, advanced cybersecurity protection, and hardware upgrades if needed. Result: A unified system that enhances operations without replacement.

L. SUPPORT & PAYMENTS

1. What support do you provide after launch?

Dedicated account manager — Your single point of contact from day one Full training sessions (live + recorded) for your team 30–90 day post-launch optimization & bug-fix period (included) Ongoing support tiers: Basic (email/ticket, business hours) Priority (faster response, WhatsApp/voice) Premium (24/7 monitoring, proactive monthly check-ins, AI/model updates)Remote + on-site support (where applicable, e.g., hardware, LAN, BMS, robots)

2. How fast is response time for support?

Critical issues (system down): within 1–4 hours (priority/premium plans) General questions / optimizations: same business day (PH time) or next day We aim for practical, human-first support—no endless chatbots or offshore delays.

Global clients get adjusted hours to match major time zones (US, Europe, Asia).

3. What happens if I need changes or upgrades later?

Easy scalability: Add users, features, AI behaviors, hardware, or new modules anytime Upgrade path clearly outlined—no forced migrations or data loss Custom enhancements handled via new scoped proposals We never lock you in—your data stays yours, exportable if ever needed

Faith-centered commitment: Long-term partnership focused on your growth, not vendor lock-in.

4. How is pricing structured?

One-time setup fee (covers discovery, customization, integration, hardware procurement/install if included, training & launch) Optional monthly/annual support & maintenance plans (recommended for updates, optimizations, priority support, and system health monitoring) No forced heavy subscriptions—our model focuses on ownership and long-term value, not endless recurring SaaS traps.

Exact investment shown in your tailored proposal with clear ROI projection.

BRANCH LOCATIONS & CONTACT DETAILS:

2nd Floor, 7373, Bakawan Street, Barangay San Antonio, Makati City, Metro Manila, Philippines

Stachus, Josephspitalstraße 15, 80331 Munich, Germany

115–119 South Church Street, Visalia, CA 93291 | 6032 Attavilla Drive, Las Vegas, NV 89141

Srinagar Technology Consultants (STC), IT Tower One, SIDCO Electronic Complex, Rangreth, Srinagar, J&K 190007

VISION EXCHANGE, 2 Venture Drive, Singapore 608526

Pacific Centre, Vancouver, BC V7Y 1G5, Canada

Richtistrasse 7, 8304 Wallisellen, Switzerland

+63 917 535 3736

info@keremitsolutions.com

Kerem IT Solutions is a modern business technology company helping teams grow with AI-powered platforms, smart automation, and enterprise-grade systems—without heavy subscriptions or unnecessary complexity.

Hosea 4:6 - “People are destroyed from lack of knowledge.”